Terms and conditions

Welcome to "Urban Jungle," your one-stop shop for all things indoor plants! We are thrilled to have you join our growing community of plant lovers and are excited to share our passion for greenery with you. Before you start exploring our amazing selection of plants, pots, and accessories, please take a moment to read through our terms and conditions below. By making a purchase or browsing our website, you are agreeing to the following terms:

Plant Care:

At "Urban Jungle," we take great pride in providing our customers with healthy, thriving plants. Before purchasing a plant, it is important to consider its specific care requirements, including light, water, and temperature needs. We recommend researching the care instructions for each plant and reaching out to our team if you have any questions or concerns.

Order Fulfillment:

Once you place an order with us, our team will work diligently to process and fulfill it in a timely manner. Due to the nature of live plants, please note that availability may vary and substitutions may be necessary. If a plant is out of stock, we will do our best to offer a suitable alternative or provide a refund.

Shipping and Delivery:

"Urban Jungle" offers shipping options for customers who are unable to visit our physical store. Please note that shipping costs will vary depending on your location and the size of your order. We strive to pack and ship plants with care to ensure they arrive safely, but we cannot be held responsible for any damage that occurs during transit.

Returns and Exchanges:

If you are not completely satisfied with your purchase, please contact us within 14 days of receiving your order to discuss a return or exchange. Plants must be returned in their original packaging and in good condition to be eligible for a refund or replacement. Please note that shipping fees are non-refundable.

Plant Health Guarantee:

We stand behind the quality of our plants and want you to be satisfied with your purchase. If you have any concerns about the health or condition of a plant, please contact us immediately so we can assist you. We offer a 30-day guarantee on all plants, and we will work with you to resolve any issues that may arise.

Customer Service:

At "Urban Jungle," our customers are our top priority. If you have any questions, feedback, or concerns, please don't hesitate to reach out to our team. We are here to help and are committed to providing exceptional service to ensure your shopping experience is enjoyable and stress-free.

Privacy Policy:

Your privacy is important to us, and we are committed to protecting your personal information. We will never share or sell your data to third parties without your consent. By using our website or making a purchase, you agree to our privacy policy and terms of use.

Community Guidelines:

"Urban Jungle" is more than just a store - it's a community of plant enthusiasts who share a love for all things green. We encourage you to engage with us on social media, share photos of your plants, and connect with fellow plant lovers. Please respect our community guidelines and be kind and supportive to one another.

Limitation of Liability:

While we strive to provide accurate information and high-quality products, "Urban Jungle" cannot be held responsible for any damages or losses that may occur as a result of using our website or purchasing our products. By shopping with us, you acknowledge and accept this limitation of liability.

Changes to Terms:

"Urban Jungle" reserves the right to update or modify these terms and conditions at any time. We encourage you to check back regularly for updates or changes. By continuing to use our services, you agree to abide by our most current terms and conditions.

Thank you for taking the time to review our terms and conditions. We appreciate your support and look forward to helping you bring more green into your life with our unique selection of indoor plants. Happy shopping!